Data Privacy & Cookie Policies
PRIVACY & COOKIE POLICY
CenturionPro Solutions — Villakha Enterprises Inc.
Last Updated: June 25, 2026
Effective Date: June 25, 2026
This Privacy & Cookie Policy applies to the website cprosolutions.myshopify.com
and all related pages operated by Villakha Enterprises Inc., doing business as
CenturionPro Solutions ("we," "us," or "our"). Our principal place of business
is in British Columbia, Canada.
This policy explains how we collect, use, disclose, and protect your personal
information, and how we use cookies and similar technologies on our website.
We are committed to compliance with the British Columbia Personal Information
Protection Act (BC PIPA) and, where applicable, Canada's federal Personal
Information Protection and Electronic Documents Act (PIPEDA).
1. WHO THIS POLICY APPLIES TO
This policy applies to all visitors, customers, dealers, and other individuals
("you") who interact with our website or provide personal information to us in
connection with our products or services, whether located in British Columbia,
elsewhere in Canada, or internationally.
2. OUR PRIVACY OFFICER
We have designated a Privacy Officer who is responsible for overseeing compliance
with this policy and applicable privacy laws.
Privacy Officer
CenturionPro Solutions — Villakha Enterprises Inc.
Email: sales@cprosolutions.com
Phone: 1.855.535.0558 | 1.604.457.1101
You may contact our Privacy Officer at any time with questions, concerns, access
requests, or complaints relating to your personal information.
3. WHAT PERSONAL INFORMATION WE COLLECT
We collect personal information only to the extent reasonably necessary for
identified business purposes. The types of personal information we may collect
include:
CONTACT & IDENTITY INFORMATION
- Full name
- Business name and job title
- Email address
- Phone number
- Mailing and shipping address
TRANSACTION & ACCOUNT INFORMATION
- Order history and purchase details
- Product preferences and machine configurations
- Warranty registration details
- Trade-in and pre-owned machine information
- Dealer or rental dealer application information
FINANCIAL INFORMATION
- Payment card details (processed securely through Shopify Payments;
we do not store full card numbers) - Billing address
COMMUNICATIONS
- Messages sent through our contact forms or support channels
- Correspondence related to service, support, or warranty claims
- Newsletter subscription preferences
TECHNICAL & USAGE INFORMATION (collected automatically)
- IP address and general geographic location
- Browser type and version
- Device type and operating system
- Pages visited, time spent, and referring URLs
- Cookie identifiers and similar tracking data (see Section 8)
We do not knowingly collect sensitive personal information such as health data,
government identification numbers, or financial account credentials beyond what
is necessary to complete a purchase.
4. WHY WE COLLECT YOUR PERSONAL INFORMATION
We identify the purposes for collecting personal information at or before the
time of collection. We collect and use your personal information for the
following purposes:
- Processing and fulfilling orders for our harvesting equipment and accessories, including shipping, invoicing, and payment processing.
- Providing customer support, warranty service, and technical assistance related to CenturionPro products.
- Managing dealer applications, authorized dealer relationships, and rental dealer programs.
- Sending product updates, promotions, and newsletters to subscribers who have provided consent.
- Improving our website, products, and services based on usage patterns and customer feedback.
- Complying with legal obligations and enforcing our Terms & Conditions.
- Preventing fraud and maintaining the security of our systems.
- Communicating important changes to our products, policies, or services.
We will not use your personal information for purposes other than those listed
above without first obtaining your consent, unless permitted or required by law.
5. YOUR CONSENT
We obtain your consent before or at the time we collect your personal
information, except in limited circumstances permitted by law.
EXPRESS CONSENT is obtained when you:
- Submit a contact form, dealer application, or warranty registration
- Subscribe to our newsletter (opt-in)
- Place an order on our website
IMPLIED CONSENT may apply when:
- You browse our website and standard functional cookies are set
- You voluntarily provide business contact information in a professional
context
You have the right to withdraw your consent at any time, subject to legal or
contractual restrictions and reasonable notice. To withdraw consent, please
contact our Privacy Officer using the details in Section 2. Withdrawing consent
may affect our ability to provide certain services to you.
6. HOW WE SHARE YOUR PERSONAL INFORMATION
We do not sell your personal information. We may share your personal information
with the following categories of third parties, only to the extent necessary for
the stated purposes:
SERVICE PROVIDERS & TECHNOLOGY PARTNERS
- Shopify Inc. — e-commerce platform and order management (servers may be
located in the United States and other jurisdictions) - Payment processors — for secure processing of transactions
- Shipping and logistics carriers — for order fulfillment and delivery tracking
- Email marketing platforms — for delivering newsletters to subscribers
ANALYTICS & ADVERTISING PARTNERS
- Web analytics providers (e.g., Google Analytics) — for understanding
website traffic and performance (see Section 8 on cookies) - Social media platforms (Facebook, Instagram, YouTube, Vimeo) — for
social sharing features and advertising where applicable
PROFESSIONAL & LEGAL ADVISORS
- Accountants, lawyers, and auditors engaged to assist with our operations
BUSINESS TRANSFERS
- In the event of a merger, acquisition, or sale of substantially all of our assets, personal information may be transferred to the successor entity, subject to equivalent privacy protections
LEGAL REQUIREMENTS
- Where required by law, court order, or government authority
When we share personal information with third-party service providers, we require
them to protect that information in a manner consistent with this policy and
applicable law.
CROSS-BORDER TRANSFERS: We serve customers in Canada, the United States, and
internationally. Your personal information may be transferred to and processed in
countries outside your home jurisdiction, including the United States, where
privacy laws may differ. By using our website or purchasing our products, you
acknowledge that your information may be processed in these locations.
7. HOW LONG WE KEEP YOUR PERSONAL INFORMATION
We retain personal information only as long as necessary to fulfill the purposes
for which it was collected, or as required by law. Typical retention periods:
- Order and transaction records: 7 years (for tax and legal purposes)
- Warranty records: Duration of the warranty period plus 2 years
- Marketing contact lists: Until you unsubscribe or withdraw consent
- Website analytics data: Up to 26 months (varies by analytics provider)
- Support and correspondence: 3 years from the date of last contact
When personal information is no longer needed, we securely destroy or anonymize
it in accordance with our data retention procedures.
8. COOKIES & SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to provide a functional and
improved browsing experience. This section explains what they are, what we use
them for, and how you can manage your preferences.
WHAT ARE COOKIES?
Cookies are small text files placed on your device by a website. They allow the
site to remember your actions and preferences over time. We also use similar
technologies such as pixel tags and local storage.
TYPES OF COOKIES WE USE
STRICTLY NECESSARY COOKIES
These cookies are essential for the website to function. They enable core
features such as shopping cart functionality, secure checkout, login sessions,
and your currency/region preferences. These cookies cannot be disabled without
significantly affecting your ability to use the site.
Examples:
- Shopify session cookies (cart contents, checkout process)
- Security and fraud prevention cookies
- Currency and region preference cookies
PERFORMANCE & ANALYTICS COOKIES
These cookies help us understand how visitors use our website — which pages
are visited most, where users come from, and how they navigate the site. This
information is used in aggregate and helps us improve the website. These
cookies do not identify you personally.
Examples:
- Google Analytics (_ga, _gid, _gat)
- Shopify analytics cookies
FUNCTIONALITY COOKIES
These cookies remember your preferences and settings to provide a more
personalized experience, such as your preferred language, region, or
previously viewed products.
TARGETING & MARKETING COOKIES
These cookies are set by our advertising and social media partners and may
be used to show you relevant CenturionPro advertising on other websites,
or to measure the effectiveness of our advertising campaigns.
Examples:
- Facebook Pixel
- Google Ads conversion tracking
- YouTube embed cookies
THIRD-PARTY COOKIES
Some cookies on our site are set by third parties, including Shopify, Google,
Facebook, YouTube, and Vimeo. These parties have their own privacy policies
governing how they use information collected via their cookies. We encourage you
to review their policies directly.
HOW TO MANAGE COOKIES
You can manage or disable cookies through your browser settings. Most modern
browsers allow you to:
- View which cookies are stored on your device
- Delete existing cookies
- Block cookies from specific websites or all websites
- Set your browser to notify you before a cookie is placed
Please note that disabling certain cookies may affect the functionality of our
website, including your ability to add items to cart or complete checkout.
For guidance on managing cookies in your browser, visit:
- Chrome: support.google.com/chrome/answer/95647
- Firefox: support.mozilla.org/en-US/kb/cookies-information-websites-store
- Safari: support.apple.com/guide/safari/manage-cookies
- Edge: support.microsoft.com/en-us/help/4027947
To opt out of Google Analytics tracking across sites, visit:
tools.google.com/dlpage/gaoptout
9. HOW WE PROTECT YOUR PERSONAL INFORMATION
We implement reasonable administrative, technical, and physical security measures
to protect your personal information from unauthorized access, disclosure,
alteration, loss, or misuse. These measures include:
- SSL/TLS encryption for all data transmitted through our website
- Secure payment processing through Shopify Payments (PCI-DSS compliant)
- Restricted internal access to personal information on a need-to-know basis
- Employee awareness of privacy obligations
While we take these precautions seriously, no method of transmission over the
internet or electronic storage is 100% secure. We cannot guarantee absolute
security of your personal information.
DATA BREACH NOTIFICATION: In the event of a security breach that poses a real
risk of significant harm to individuals, we will notify affected individuals and,
where required, the applicable privacy commissioner as soon as feasible.
10. YOUR PRIVACY RIGHTS
Under BC PIPA and PIPEDA, you have the following rights with respect to your
personal information:
RIGHT OF ACCESS
You may request access to the personal information we hold about you,
including information about how it has been used or disclosed.
RIGHT OF CORRECTION
If you believe any personal information we hold about you is inaccurate or
incomplete, you may request that we correct it.
RIGHT TO WITHDRAW CONSENT
You may withdraw consent to our collection, use, or disclosure of your
personal information at any time, subject to legal or contractual
restrictions and reasonable notice.
RIGHT TO UNSUBSCRIBE
You may opt out of marketing communications at any time by clicking the
"unsubscribe" link in any email, or by contacting us directly.
RIGHT TO CHALLENGE COMPLIANCE
You have the right to challenge our compliance with this policy and applicable
privacy laws. Complaints should be directed to our Privacy Officer in the
first instance (see Section 2).
To exercise any of these rights, please contact our Privacy Officer in writing.
We will respond to access requests within 30 days. We may need to verify your
identity before processing your request.
If you are not satisfied with our response, you may contact:
Office of the Information and Privacy Commissioner for BC (OIPC BC)
Website: www.oipc.bc.ca
Phone: 250.387.5629
Toll-free: 1.800.663.7867
Office of the Privacy Commissioner of Canada (OPC)
Website: www.priv.gc.ca
Toll-free: 1.800.282.1376
11. LINKS TO THIRD-PARTY WEBSITES
Our website contains links to third-party websites, including our knowledge base
at info.cprosolutions.com, social media platforms, and partner sites. This policy
does not apply to those external sites. We encourage you to review the privacy
policies of any third-party sites you visit.
12. CHILDREN'S PRIVACY
Our website and products are intended for business and commercial use by adults.
We do not knowingly collect personal information from individuals under the age
of 16. If you believe we have inadvertently collected such information, please
contact our Privacy Officer and we will promptly delete it.
CHANGES TO THIS POLICY
We may update this Privacy & Cookie Policy from time to time to reflect changes
in our practices, technology, or legal requirements. When we make material
changes, we will update the "Last Updated" date at the top of this document and,
where appropriate, notify you by email or by posting a notice on our website.
We encourage you to review this policy periodically. Your continued use of our
website after changes are posted constitutes your acceptance of the updated policy.
14. CONTACT US
For questions, concerns, access requests, or complaints relating to this policy
or our privacy practices, please contact:
CenturionPro Solutions — Villakha Enterprises Inc.
Privacy Officer
Email: sales@cprosolutions.com
Phone: 1.855.535.0558 (toll-free) | 1.604.457.1101
Website: cprosolutions.myshopify.com/pages/contact-us